Mobile Integrated Health (MIH)
The Covenant Health Partners MIH program delivers healthcare services in
patients’ homes. Home visits can reveal unrecognized needs, helping
connect patients to mental health, social, or financial support.
The MIH program is available to Lubbock County residents who have been
diagnosed with Congestive Heart Failure (CHF), are receiving treatment
at the Joe Arrington Cancer Center (JACC), or have recently received a
kidney transplant. Patients in the program can request paramedic support
at any time using the 24/7 Nurse on Demand phone line. Patient visits
and status updates are communicated to the medical team via Epic or direct
communication, which may reduce emergency room visits or hospital admissions.
Paramedics, specifically trained for this role, perform home assessments,
offer disease specific education, review medications, and provide supportive
care such as conducting physical exams, checking vital signs, monitoring
weight, monitoring cardiac rhythms, administering IV therapy, giving medication,
and collecting lab specimens.
Nurse Community Advice Line
The Nurse Community Advice Line provides residents with access to medical
advice when they need it.
This advice is provided by licensed Registered Nurses who are specifically
trained to answer questions related to routine health and medical issues.
When necessary, nurses will schedule next-day appointments, provide home-care
instructions or coordinate care via the nearest emergency room.
With a simple phone call, the Nurse Community Advice Line will evaluate
and guide callers to the appropriate level of care.
Community Paramedicine Program
The Community Paramedicine Program uses specially trained paramedics to
help patients manage acute and chronic medical conditions and assists
with the implementation of care plans approved by the patient’s
care team.
This program supports the Nurse Community Advice Line by performing hands-on
assessments or escalation to an emergency medical facility where needed.
The Community Paramedicine Program helps give necessary care as close to
home as possible and helps to prevent unnecessary hospitalizations.
After-Hours Supportive Care for:
- Nausea / Vomiting
- Diarrhea
- Fever
- Pain
- Education
- Other coordinated care for Chronic Conditions